General Terms

1. We only accept USD payment via check, ACH, bank wire transfer and credit cards.
2. Pay term is Net 30 days for customers who have established sasftication credit history, otherwise, the pay term is pre-pay.
3. F.O.B. Morrisville, North Carolina,  U.S.A.
4. Bank fees and wire transfer fees are not to be deducted from the invoice amount.
5. Price is being updated on a daily basis. Prices are subject to change without notice. Please check our web page for more accurate prices.


Order Online by credit card or purchase order

Customer may register a account, then add the product into the shopping cart and check out by credit card or purchase order (PO).  Order by PO from a new customer may be hold for credit check.  The online order system should be easy to use. In case if you have difficult to use the online shopping cart, please use the order offline described as below.  You also can email


Order Offline by credit card or purchase order 

We accept orders offline by credit card or purchase order.  Purchase order must include below information

1. Name and address for billing and shipping  (P O Box is not acceptable) in English.
2. Shipping address should not be more than 4 lines.
3. Product you want to order: Medkoo Catalogue number, product name, packsize  (mg or gram) and quantity (number of vials)
4. Credit card information: Name on the card, Card number, expiration date, CVV#.
5. Purchase order must have a PO number.

Purchase order can be sent through below methods:

Fax: 919-980-4831.
Phone: 919-636-5577

Our products may be ordered through a third party at customer's choice. In this case, it would be slower and you may need pay additional handle fee to the third party.


Order Shipping:

1. All orders will be shipped from Morrisville, North Carolina, USA
2. The cut-off time for "same day" shipping orders is 4:00 pm EST.
3. Orders received before 4:00 pm EST can be processed and shipped in the same day.
4. Orders received after 4:00 pm EST will be processed in the next business day.
5. Shipping for order with multiple products:   
a. Unless it is clearly requested to ship all items in one package, "same-day" items will be shipped ASAP.
b. Remained items will be shipped ASAP when it is available in our USA warehouse.
c. Only one time shipping fee will be charged even if the order is shipped in several times.
6. All orders will be shipped through FedEx standard express shipping.
a. Some international orders, it may be shipped via DHL
b. The shipping charge with DHL will be the same as FedEx.
c. Currently we cannot use UPS or other shipping carriers.


Shipping fee at ambient temperature

1.  FedEx priority overnight (Non Haz, US): $55.00
2. FedEx priority overnight (Haz, US): $75.00
3. FedEx standard overnight (Non Haz, US): $35.00
4. FedEx standard overnight (Haz, US): $55.00
5. FedEx standard 2 days (Non Haz, US): $25.00
6. FedEx standard 2 days (Haz, US) $45.00
7. FedEx ground shipping (Non Haz US): $20.00
8. FedEx ground shipping (Haz US): $30.00
9. FedEx international first priority (Non Haz, Canada): $50.00
10. FedEx international first priority (Haz, Canada): $70.00
11. FedEx international first priority (Non Haz): $70.00
12. FedEx international first priority (Haz): $110.00

Low temperature shipping charge

1. Ice-pack shipping add $20.00 for each shipping inside USA
2. Ice-pack shipping add $40.00 for each shipping for all other countries
3. Dry ice shipping add $30.00 for each shipping in USA.
4. Dry ice shipping add $70.00 for each shipping for all other countries.

Shipping cost will be prepaid by MedKoo, and added to the invoice. If using your FedEx account, we will not charge shipping cost.


After the package is scheduled to ship, we will inform client the tracking number through email. Most orders will be shipped out within a few hours after the official purchase order is received. If there is a delay for shipping, we will inform the client to confirm the shipping date. The estimated delivery times are usually 1-2 business days for domestic shipping (inside USA) and 3-5 days for international shipping. MedKoo cannot guarantee the time of delivery outside the US due to differences in carrier services and possible customs clearance delay.